Frequently Asked Questions
Click on the question below to see it’s answer.
What does licensed, bonded and insured mean?
Being licensed, bonded and insured means that we accept all responsibility for your home and belongings when cleaning it. If there are any damages or injuries, the liability is ours not yours.
What is included in a Move In/Out Clean?
Our Move In/Out cleaning is designed to prepare an apartment or house for a new tenant. We clean all fixtures, floors, inside cabinets/closets/drawers and more. Also includes all kitchen appliances inside and out.
Do you offer “Deep” Cleaning?
Yes. Our Top to Bottom Deluxe Cleaning is a deep cleaning. Inside appliances other than the microwave are at an additional charge.
Do I have to be there when the cleaners arrive?
No, in fact it allows for a more efficient cleaning when you are not there since our cleaners have a systematic way to clean.
Who is responsible for the cleaning supplies and equipment?
We bring all the necessary supplies, including environmentally friendly cleaning products with exception of disinfectant in and around the toilet. If you have a preferred product, you supply it and we will use it.
How do you secure my home while you are there?
We prefer a door/garage code or a key placed in a realtor type lockbox. Our policy is to lock the door while we are cleaning and not to allow access to anyone outside of our company. We also request homeowners do not ask us to allow access for workmen during the time we are cleaning.
When is payment due?
Payment is due the day of service.
What form of payment do you accept?
We currently accept check, cash and credit card by invoicing. We prefer credit card on file for security and simplification of payment processing.
What is your cancellation policy?
In fairness to your cleaning professional, and to allow time to adjust the schedule, we require 48-hour notice for cancellations. We can be reached by phone/voicemail at 941-888-3344 and email at info@sunsationalcleaningllc.com.