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Contact Us For A Free Estimate

Phone / Text
(941) 888 3344

Email
Info@sunsationalcleaningllc.com

frequently asked questions

Are you licensed, bonded and insured?
We are licensed, bonded and insured. With myself being a licensed health care provider and my wife a corrections officer, we as owners, require all our employees to pass a criminal background check and random drug tests. These are a couple of the major benefits associated with using our business over an individual who may claim to take these precautions but does not.


What are your Move In/Out services?
Our Move In/Out cleaning is designed to prepare an apartment or house for a new tenant; there's typically more room to be vacuumed, more baseboards to be detail cleaned, more cabinet and drawer space to be cleaned, light fixtures, etc. We include inside the fridge and inside of the oven cleanings as well.


Do you offer deep cleaning?
As far as deep cleanings go, you'll be pleased to know that all our cleanings are deep cleanings. Each space is unique, so fees for a deep cleaning are determined after a walkthrough, and the opportunity to speak with you about any special needs you may have.


Do I have to be there when the cleaners arrive?
No. Arrangements for entry and site security are addressed as part of the cleaning agreement.


Who's responsible for the supplies?
We bring all the necessary supplies, including a vacuum, microfiber towels and mops, and cleaning products. If you have a preferred product to use (e.g. for wood floors) just let us know.


Security/ Entry
All keys are marked for identification with a code rather than an address or customer name. Security is a major concern for us. Our policy is to lock the door while we are cleaning and to not allow access to unknown people. For these safety reasons, please do not ask our cleaning professionals to allow access for workmen during the time we are cleaning.


Payment
We accept cash, check and credit card as payment in advance of services being performed.



Late cancellations / lockout fee
We understand schedules change. We ask that you contact us no later than noon the day before your scheduled cleaning to cancel or reschedule. Cancellations later than noon the day before are subject to a cancellation fee. The same fee will be charged if we cannot gain access to your property. For Monday cleanings, please call our office by noon of the preceding Friday. Also, if you request a reschedule we may not be able to accommodate your request with the same cleaning team you are accustomed to.

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